Odessa, Ontario, Canada. Currently accepting orders internationally.
How long will it take to process my order?
Current turn around is 6 weeks once I receive your inclusions, NOT from the date your order is placed. I am a working mother and I try my very best to get your keepsake back to you in a timely manner. There are some factors I can not control, including but not limited to: delivery of supplies. Postal services are experiencing many delays in the face of our global pandemic. Please be patient while I await supplies to complete your keepsake.
How do I send you my inclusions?
You will be sent an Inclusions Kit the Monday following your order with full instructions on sending in your inclusions.
How much milk/ hair/ ash/ etc. do you need to complete my keepsake?
Please refer to the Inclusions Kit for amounts. Remember, do not send me everything you have.
Can I send my inclusions to be signed for?
I will not always be able to accept parcels that require a signature. Because inclusions are precious to you I'd hate to miss receiving them and failing to obtain them from the post office due to any number of unforeseeable circumstances. Please send your inclusions as regular priority mail with tracking if you want to ensure their arrival. Never ever send all of what you have, i.e. full lock of hair if more can not be obtained, last of your breast milk, all cremains, etc. If you feel you don't have enough please send me a message on facebook to discuss.
Will unused inclusions be returned?
I will return everything but breast milk. Please do not send me all of what you have as the postal service can be unreliable and items can be lost. I would hate for you to loose something forever and to never have it back. Breastmilk will be kept for two years and then discarded. Preserved breastmilk that is unused is kept indefinitely.
Can I change my mind now that my order is placed?
Due to organization purposes I can not allow changes once your purchase has been made. Please be absolutely certain of your design before placing your order.
I am local and would like to drop off my inclusions and pick up my keepsake when it is finished. Do you offer this service?
Yes. If you are local you can return your inclusions kit to the drop box located on my front step. You will receive and email when your Keepsake is complete and will need to arrange a time to pick up your finished Keepsake. When checking out, leave a note that you are Local
Do the Charm Beads fit on a Pandora bracelets?
They sure do.
How do I know you will be using my inclusions and not substituting them with someone else's or a filler?
You will never know for certain. However, I give you my guarantee that I'm using yours, and only your, inclusions to create your keepsake(s). I began creating keepsake Jewelry to honour my own breastfeeding journey and to memorialize my Father when he passed away. I find the idea of using someone else's elements in your keepsake to be completely appalling. I have a very strict procedure in place to ensure your inclusions are used in your keepsake.
I want to order the DNA Pea Pod Pendant, but what if I have more children? Can I add to my pendant or will I need to have a new one created?
Pea Pod Pendant peas are reusable, though the wire is not. Should you have more children and would like to add to your pendant you would need to send back the Pod with your new inclusions. There will be a 50% charge for the new pendant to cover materials for the new pea and the wire to create the pendant.
Does my milk need to be fresh?
Milk can be fresh from today or frozen for any number of years. As long as there is no mold (which is almost impossible) I can use it.
Really? I can mail breast milk?
Yes! International customers: once you are ready to return your kit I suggest you write “jewelry supplies” on the customs form. I also suggest returning your kit with tracking so you’ll have peace of mind that it has been delivered.
Will breastmilk not spoil in the mail?
Yes. Breastmilk will spoil. This is not an issue as breastmilk intended for use in a Keepsake is not being consumed. As long as it does not mold (which is almost impossible due to breastmilk's antimicrobial abilities) before it reaches me I can use it to create a perfectly beautiful Keepsake.
Does breastmilk need to be mailed in a refrigerated environment?
No. It does not.
My breastmilk is high in lipase, is this okay to use?
Yes. This will not affect the quality of your piece.
My breastmilk is a very thin consistency, is this okay to use?
Yes. The consistency does not affect the preservation process.
Will my breastmilk stone be white?
I have no way of guaranteeing that your breastmilk will create a white stone. Every Momma's breastmilk is completely different and unique. I've had stones ranging from white, to blue, to green and pink.
The lock of hair I want to encapsulate is very light in colour, will this be okay?
Hair and Fur can be unpredictable once added to resin. If you want to be certain it will show in your Keepsake you can test how it looks by dipping the hair/fun into a glass of water. If you can see the hair in the water you will be able to see it in a Keepsake. I do request a larger lock of hair/fur if it is light in colour.
Will you contact me once you receive my inclusions?
Updates will be made regarding the status of your order on our order updates page. You can find a link to this page in your account dashboard.
My order is marked as shipped but I don't see tracking information?
Shipping labels will be created and a notification sent out before we can make it to the post office. Please be patient. Tracking information will be updated within 24-48 hours.
Do you create custom orders?
Absolutely. We're always happy to work with a client to create something custom for them. Please contact us on facebook so we can discuss your custom piece.
How do I take care of my Keepsake?
Proper care of your keepsake will ensure it has a long life. Your keepsake should be treated as a precious gem. Cleaning the stone should be done with a soft cloth and warm water. We do not recommend using harsh jewelry cleaning chemicals as we have no way of knowing how your choice of cleaner will react to the finish of your stone. Keepsakes are water proof but we recommend removal of jewelry before bathing, swimming, or doing dishes. We also recommend that extended exposure to the sun is avoided as this could discolour your keepsake. The metal portion of your Keepsake can be regularly polished using the polishing cloth provided with your finished Keepsake.
Can I expect a perfect finish?
All Keepsakes are hand made. We can not guarantee a perfect look to any keepsake. You may find specs or bubbles in your Keepsake which we feel only adds to the uniqueness of your piece. If you are looking for something flawless we request you do not place your order with Thymeless Keepsakes.
Do you guarantee your finished product?
All orders are sent with a finish date. We will guarantee your Keepsake for one year from this date of any manufacturing defects. We rely on you to properly care for your piece, but we understand that accidents do happen. Any Keepsakes that are damaged will be remade at the discretion of our Keepsake Artist.
I would like to place an order with my mom/ sister/ friend/ etc., can you accommodate this?
Yes. Create a detailed note at checkout with each persons Keepsake and the appropriate inclusion(s) so I can label your kit appropriately. Follow this template: 1: persons name, Keepsake(s), inclusion(s) 2: persons name, Keepsake(s), inclusion(s) ... etc.
I'm expected to move before my order is complete, how do I change my address?
Please email me with all relevant information regarding your order and your new address. email@example.com
I'd like to purchase multiple keepsakes for myself, do you offer a discount on large orders?
Yes. You may use code: MULTI at checkout when ordering 3 or more Keepsakes. Discount is not valid on any Keepsake Additions.
How do you create your keepsakes?
Our Keepsake Artist spent many months, long hours, and many resources researching and experimenting to learn how to encapsulate these precious memories for you. Breastmilk goes through a preservation process (you can join our Keepsake Artist during a Facebook Live on Monday evenings to watch the process) that turns it to stone. After drying for 24 hours to 7 day breastmilk is then turned into powder. All inclusions are encased in UV resin.
What is resin?
Resin is a type of plastic that begins in a liquid form. Our Keepsake Artist uses UV resin to encapsulate your life's memories and protect them from the elements. Resin pieces will never be perfect. They are sanded, polished and given a top coat to protect them. Products created by hand can not be guaranteed to be perfectly symmetrical. Working with resin creates a lot of little air bubbles. Our Keepsake Artist works tirelessly to remove these bubbles from your Keepsake but it is possible not all bubbles will be removed. Please remember that your Keepsake is hand made and will never be factory perfect.